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- Returns and Refunds
- Returns and refunds
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Returns and Refunds
RIGHT OF WITHDRAWAL
If for any reason the customer is not satisfied with an order, the unused item can be returned for exchange size / color / model or to refund no later than 14 days from the date of receipt of the goods.
AVAILABLE TYPES OF RETURNS
To exercise the right of withdrawal or to make a commodity exchange the product must be returned intact, unworn, in its original packaging and with the hard copy device intact security. The original packaging is part of the product and will not accept returns that does not return the undamaged product.
There are 3 modes of return:
1. Change the size / color / pattern
You can make the change to a different size, a different color of the same item, or an item of a different model.
The change of size / color / pattern is possible only if the replacement merchandise is available, or you can proceed with a refund.
2. Faulty Goods
If the merchandise has defects "obvious" due to manufacturing processes, quality of materials, etc., the customer can return the defective merchandise and request a refund or a replacement with the same product or an alternative product.
Up to 14 days after arrival of the goods the customer can express their right to cancel the purchase.
Galieti guarantees to all its customers the opportunity to proceed to made in the three approaches as long as they comply with the "TERMS AND CONDITIONS" of the following service.
INSTRUCTIONS FOR TAKING THE RETURNS AND REFUNDS
you must access the reserved section of the portal, select the order and items being returned, and indicate the type of desired compensation ( "made to withdraw," "change size", "defect") to request authorization to return,.
Once you have made your booking and 'must wait for approval by Galieti before sending the goods.
Once approved the return of goods from Galieti will receive an email informing you to send the package.
Before you send the package you must do the following:
1. print the return form that you will find inside the restricted area
2. affixed externally to pack the adhesive label inside the package that contains the shipping address (if the label were lost gone you need to make a communication to Galieti, we will send by e-mail a new label that will your task to print and paste outside of the pack).
Once the package is ready let one of the Bartolini points available on the Italian territory (including San Marino and Vatican City) and more comfortable for you (see list http://www.brt.it/it/assistenza_clienti/filiali locations .do), and do one shipment "Port assigned" (ie where the payment of shipping is paid by the recipient, or Galieti). You need not pay any amount to Bartolini, returns are free of charge as it deals Galieti to pay the return shipping.
If the return is sent back using a different courier, all costs will be borne by the customer and will be deducted from the amount to be returned Galieti.
Ship to return from all other destinations outside of Italy by the purchaser.
BC: The goods purchased in the OUTLET category do not have a free refund so for all products purchased in that section, the customers will have to provide the shipping of the goods at the Galieti warehouse (Via Carolei, 41 - 00173 Rome - Italy) at their own expense.
Once we receive your package we will check for any defects in the goods, and if all the checks are positive, to proceed with the refund within 5 working days after arrival of the goods.
In the case of replacement, always subject to a positive control, we will proceed to make a new expedition with the article (or substitute items) within 5 working days after arrival of the goods.
The refund will be made as soon as the return will come at Galieti warehouses and the goods carefully checked.
For orders paid by PayPal or bank transfer the amount will be returned to the original account.
The refund will be issued in the same currency of original purchase. Any amount of differences due to exchange-rate fluctuations can not be refunded.
The amounts are welded Galieti no later than 5 working days of receipt of merchandise.
TERMS AND CONDITIONS
Footwear should not have been worn or altered and must not show any signs of use.
The soles of the shoes must be in perfect condition and show no signs of any kind must also be intact the printed security device applied on the shoe.
All footwear must be returned together with their original box, which is considered in all respects an integral part of the product itself and that must not have been in any way damaged and / or altered, or used as a single outer packaging.
Returns must be shipped within the shipping box Galieti.
In the event that the customer receives defective goods, or that errors in shipments by Galieti, is required to follow the same instructions above. Galieti reserves the right to request photographic evidence before allowing returns for defective merchandise and pay the shipping costs for the return of the goods at his premises.
Authorized returns from Galieti must be shipped from the same country in which the original order was delivered.
Galieti reserves the right to not accept returns shipped with a variety of carriers that indicated (Bartolini), or where delivery involves additional costs for Galieti or requiring its withdrawal at a branch of the same courier.
Galieti also reserves the right to refuse unauthorized returns or who does not comply with all the conditions. In these cases the goods will be returned to the sender at the original shipping.
The eventual acceptance of returns that do not meet the "terms and conditions" indicated incur a charge equal to 10% of the value of the returned goods.
In all matters not specifically expressed, evidence shall be the European standard for remote trading.