Faq - Frequently asked questions

How Galieti shoes are made?
Our shoes are made in the traditional way in order to guarantee the wearer a natural product, of long duration, which has good characteristics of fit, design, and comfort. This is why all Galieti shoes are made with the use of natural materials such as leather, skin, cotton and other materials strictly controlled to ensure the final consumer a product "made in italy" of high quality.

How do I find the right size for me?
Absolutely it can not be given the "right" size for a shoe. Our shoes, even meet the standard measures associated with convensionali numbers (39, 40, etc.), are a handmade product and, as such, is only trying them can learn about the fit and the "right" size. This is also why Galieti offers free shipping and returns, you can try our shoes and return them and / or replace them free of charge (on the whole national territory).

How can I buy the product displayed?
Buy at galieti.eu is fast and instinctive. First, select the product of your interest. This will let you see the data sheet, containing detailed information of the article. So, to place your order, click on 'Checkout' and then "Payment." You will be automatically redirected to the first page of the purchase process, where you can decide whether to complete the purchase, or continue shopping looking for other items. To complete an order you must register. You'll be prompted to choose a shipping address and billing. In the next step you will be asked to choose among the available payment methods (cash only for shipments on Italian territory, paypal or bank transfer). Finally you can select the type of delivery you want. Finally, without the necessary checks on your transaction, a thank you message will inform you that your purchase has been successfully completed.

There is a limit to the amount of products that I can buy?
Generally there are no limits, nor for quantity, nor for amount. However, Galieti.eu may reserve the right to limit the purchase of some special limited-series products.

Filling the basket forces me to buy?
Not at all. You can do all the tests you want and then decide not to place your order while having added products in the 'Shopping Cart'.

When is the purchase process?
After entering the data required for the payment, you will be directed in the purchase confirmation page containing the number and the date of the order. A thank you message in the middle of the page will inform you that the purchasing process has been completed successfully. Finally, you will receive an email with the details of the order that you place and confirm that it has been correctly transposed. If within 24 hours you will not receive any notification, please write to info@galieti.eu.

How can I check the status of my order? 
To check the status of your order, please login to the private and access to "My Orders" will receive all the information you want.

How can I take advantage of the right of withdrawal?
The customer is entitled to cancel the contract within 14 days of receipt of goods.

What are the payment methods?
Payment by Galieti.eu accepted methods are: PayPal, direct debit bank account (transfer), cash on delivery (cash payment to be paid at the time of delivery, the courier charge).

What credit cards can I use?
You can not directly pay Galieti on site by credit card. But selecting the PayPal payment method you will be redirected to the PayPal site to complete the transaction and in this case you can, unless you have a Paypal account, pay directly by credit card (VISA, VISA ELECTRON, MASTERCARD, POSTEPAY, etc.) and throughout safety.

How are the shipments managed?
Galieti carries out free standard shipping in Italy, San Marino and Vatican City, by courier Bartolini. Shipments by appointment provide for a fee. Galieti delivers all over the world via the BARTOLINI, TNT and UPS. International shipping provide a differentiated cost based on location and the type of expedition. The cost of shipping is calculated automatically during the purchase based on the selected country. As required by the rules of the trade, all Galieti shipments are accompanied by an official invoice declaring the value of the individual items in Euro. For items on sale invoice shows the discounted amounts.

Where do you deliver?
Delivery is made all over the world.

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